Our Process

Strategy

You’re ready to take your business to the next level, but what do you do first? What new technologies should you utilize? And what will all of this cost? The answers to these questions start with the right strategy – one that’s centered around your business goals and that’s built on a solid framework.

 

At Buena Digital, we’re firm believers that hope, good intentions, and even hard work do not equate to a rock-solid strategy. Creating the optimal e-commerce strategy for your business will mean the difference between working hard and working smart. We know you already work hard. We’re here to help you work smarter.

 

Our strategic process follows a structured format:

  • Discovery
  • Planning
  • Execution
  • Evaluation

 

We won’t come up with a pie in the sky strategy that sounds good on paper but doesn’t have a realistic chance of success. We’ll work with you to create an e-commerce program that’s designed to reach measurable goals using clearly defined tools and tactics.

 

We’re here to help you grow your business quickly and efficiently – and to help you win.

Customization

To separate your business from the pack, we’ll develop a fully customized e-commerce program that’s centered around your business goals and how your business operates. We know from experience that great technology can be a true differentiator that sets you apart from the competition while wowing your customers.

 

The ideal e-commerce program should complement and augment your existing workflows. It also needs to be easily adopted by both your customers and employees. In short, it needs to work for all stakeholders. Our goal is to build an e-commerce program for your business that’s easy-to-use and is also sustainable and effective.

 

Customized e-commerce programs that we implement for our clients include:

  • Branding
  • UX/UI design
  • Engineering
  • Integration
  • Migration

Support

Our clients stay with us, on average, for five years. We focus on long-term relationships and we measure our success by the effectiveness of the solutions we provide for your business.

 

You will always have one, easy-to-reach main point of contact at Buena Digital whose job is to ensure your needs are met. Your account manager will tap the expertise of anyone on our team who’s needed to solve a problem or come up with innovative solutions.

 

After we design and build your e-commerce program, we’ll be available for ongoing support.

 

Support issues that we commonly help our clients with include:

  • Technology research and recommendations
  • Core software updates
  • Server issues, troubleshooting, and maintenance
  • Handling outages
  • Performance upgrades, and more